# Old Money Clothing Brand FAQs

General Questions
What is Old Money?
Old Money is a premium clothing brand that embodies timeless elegance, luxury, and refined sophistication. Our products are crafted with the highest quality materials and meticulous attention to detail, ensuring they stand the test of time.
Where are Old Money products made?
Our products are crafted in select facilities around the world, ensuring the highest standards of quality and ethical practices. We partner with skilled artisans and manufacturers who share our commitment to excellence.
Ordering and Shipping
How can I place an order?
You can place an order directly on our website by browsing our collection, selecting your desired items, and following the checkout process. For assistance, you can contact our customer service team via email.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as indicated during checkout.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on location and will be calculated at checkout.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Standard shipping typically takes 5-10 business days, while express options are faster. You will receive a tracking number once your order has shipped.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed.
Returns and Exchanges
What is your return policy?
We do not offer refunds unless the product is defective or there has been a mistake on our part. For any issues with your order, please contact our customer service team.
How do I exchange an item?
To exchange an item, follow the return process to send back the original item and place a new order for the desired item. Contact our customer service team if you need assistance.
When will I receive my refund?
Refunds are processed only for defective products or mistakes made by us. If eligible, refunds will be processed within 7-10 business days after we receive and inspect the item. The refund will be issued to the original payment method.
Product Information
What materials do you use in your clothing?
We use a variety of high-quality materials, including 100% cotton, wool, silk, and blends, chosen for their durability, comfort, and luxurious feel. Each product description provides detailed information about the materials used.
How should I care for my Old Money products?
Care instructions are included on the labels of each product. Generally, we recommend cool washing at 30 degrees Celsius, avoiding bleach, tumble drying, and dry cleaning unless specified. For specific care tips, refer to our Product Care page.
Do you offer custom sizing or alterations?
Currently, we do not offer custom sizing or alterations. However, many of our products are designed with a tailored fit that can be further adjusted by a professional tailor.
Membership and Loyalty Program
What is the Old Money Prestige Club?
The Old Money Prestige Club is our exclusive membership program offering benefits such as early access to new collections, special discounts, and invitations to private events.
How can I join the Old Money Prestige Club?
You can join the Old Money Prestige Club by signing up on our website. Membership is free and available to all customers who wish to enjoy exclusive benefits.
What are the benefits of being a member?
Members enjoy early access to new collections, exclusive discounts, special offers, and invitations to private events and fashion shows.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at oldmoneyelegance@hotmail.com. We strive to respond to all inquiries within 24 hours.
What are your customer service hours?
Our customer service team is available to assist you via email. We strive to respond to all inquiries within 24 hours.
Sustainability and Ethics
What are Old Money’s sustainability practices?
Old Money is committed to sustainability and ethical practices. We source eco-friendly materials, ensure fair labor practices, and strive to minimize waste in our production processes.
How can I learn more about your sustainability efforts?
You can learn more about our sustainability efforts by visiting the Sustainability section on our website, where we detail our initiatives and commitments to a more sustainable future.
Miscellaneous
Do you collaborate with other brands or designers?
Yes, Old Money occasionally collaborates with other brands and designers to create unique, limited-edition collections. Stay tuned to our website and social media channels for announcements on upcoming collaborations.
How can I stay updated on new releases and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on new releases, promotions, and exclusive events.
We hope this FAQ section helps address your queries. If you have any other questions, feel free to contact our customer service team. Thank you for choosing Old Money.